How to Report a Shopon Etsy Mobile
To report an Etsy shop on mobile: Open the Etsy app → navigate to the shop page → tap the three-dot menu (⋮) → select "Report this shop" → choose a violation reason → add details → submit. Reports are anonymous and reviewed within 24-72 hours.
Why Report an Entire Shop?
Reporting a whole shop (vs. individual listings) is appropriate when you see pattern issues:
Multiple infringing listings
Pattern indicates shop-wide problem
Consistent policy violations
Serial misrepresentation or fraud
Suspected scam operation
Fake reviews, stock photos, no real products
Harassment in messages
Seller behavior, not just listing content
Impersonation
Shop pretending to be another brand/seller
Reseller disguised as handmade
Entire shop sells factory items as handcrafted
Shop Report vs. Listing Report
| Situation | Action to Take |
|---|---|
| Pattern of violations across multiple listings | Report Shop |
| Seller behavior issues (harassment, threats) | Report Shop |
| Suspected scam operation | Report Shop |
| Single problematic item | Report Listing |
| Transaction problems (non-delivery, wrong item) | Open a Case |
| Your copyrighted work being stolen | IP Form (etsy.com/legal/ip) |
📱 How to Report on iPhone
Open the Etsy App
Launch the Etsy app from your home screen. Make sure you're logged into your account—you can report without having purchased from the shop.
Tip: Update to the latest app version for the best reporting experience.
Find the Shop
Search for the shop name, or tap on any listing from the shop to access its page. Then tap the shop name under the product title to visit the shop's main page.
Tip: You can also access the shop from your message history if the seller contacted you.
Tap the Three-Dot Menu
On the shop's main page, look for the three vertical dots (⋮) in the top-right corner of your screen. Tap to open the menu options.
Tip: If you don't see the menu, scroll up to make sure you're at the top of the shop page.
Select "Report This Shop"
From the dropdown menu, tap "Report this shop." This opens Etsy's reporting interface.
Tip: If you only see "Report this item," you're on a listing page—go back to the shop's main page.
Choose a Violation Category
Select the reason that best matches your concern: IP issues, prohibited items, handmade violations, misleading info, harassment, suspected scam, or other.
Tip: Choose the most accurate category—it routes your report to the right team.
Provide Details
Explain what policy is being violated, how many listings are affected, any evidence you have, and why this is a shop-wide issue.
Tip: Be specific but concise. Include listing URLs if possible.
Submit Your Report
Review your information and tap Submit. You'll see a confirmation message.
Tip: Screenshot your confirmation for your records.
🤖 How to Report on Android
Open the Etsy App
Launch the Etsy app on your Android device. Log in if prompted.
Navigate to the Shop
Use the search bar to find the shop, or tap through a listing to reach the shop page.
Access the Menu
Tap the three-dot menu (⋮) in the upper-right corner of the shop page.
Tap "Report This Shop"
Select the reporting option from the menu.
Select Your Reason
Choose from the violation categories provided.
Add Information
Describe the issue with specific details about what policies are being violated.
Confirm and Submit
Submit your report. You'll receive an on-screen confirmation.
Report Categories Explained
| Category | When to Use | Examples |
|---|---|---|
🏷️Intellectual Property | Shop consistently sells items using copyrighted designs, trademarked logos, or stolen artwork | Disney character shop, Sports team logo products, Copied designs |
🚫Prohibited Items | Shop sells items banned by Etsy's policies | Weapons, Drugs, Recalled products, Hazardous materials |
🏭Handmade Violation | Shop presents factory-made items as handmade | Alibaba products as "handcrafted", Dropshipping as artisan work |
⚠️Misleading Shop Info | Shop makes false claims about location, materials, or authenticity | False US-based claims, Misrepresented materials |
🎭Impersonation | Shop pretends to be another brand, seller, or business | Fake brand shops, Identity theft |
💬Harassment | Seller sends threatening, abusive, or inappropriate messages | Threats, Abuse, Inappropriate contact |
🚨Suspected Scam | Shop shows signs of fraud—fake reviews, stock photos, never ships | Too-good-to-be-true prices, Never ships orders |
What Happens After You Report?
Report Received
Automated confirmation
Initial Triage
24-48 hours
Investigation
Review shop history
Action Taken
Warning/suspension
Outcome
Privacy prevents notification
Timeline for Report Review
Mobile vs. Desktop Reporting
| Feature | Mobile App | Desktop |
|---|---|---|
| Report shop | ✅ Yes | ✅ Yes |
| Report listing | ✅ Yes | ✅ Yes |
| IP form access | ⚠️ Browser needed | ✅ Direct |
| Screenshot evidence | ✅ Easy | ✅ Easy |
| Copy listing URLs | ⚠️ Harder | ✅ Easier |
| Real-time reports | ✅ Yes | ✅ Yes |
Best practice: Report from whichever device is more convenient. For IP issues requiring the formal form, desktop may be easier.
Do's and Don'ts
✅ Do's
- Report genuine violations only
- Be specific with details and URLs
- Report the whole shop for patterns
- Provide evidence (screenshots, links)
- Use the right category for faster review
- Be patient—investigations take time
- Follow up appropriately with new evidence
- Report from your logged-in account
❌ Don'ts
- Don't file false or vindictive reports
- Don't target competitors without cause
- Don't expect notification of outcome
- Don't report for high prices alone
- Don't report slow shipping (open a case)
- Don't spam multiple reports
- Don't message the seller first for violations
- Don't share reports publicly
Reporting Your Own IP Theft
If a shop is stealing your designs, photos, or copyrighted work, use the formal IP form:
Go to etsy.com/legal/ip (use mobile browser)
Complete the IP infringement form
Provide your contact info, description of original work, infringing links, and proof
Add the required good faith statement
Submit the DMCA takedown request
Note: This formal process carries more weight than a general shop report for IP issues and initiates the official DMCA procedure.
Mobile Reporting Stats
24-72hrs
Serious Issue Review
Anonymous
Identity Protected
iOS + Android
Both Supported
Shop-Level
Action Possible
Frequently Asked Questions
Everything you need to know about reporting Etsy shops on mobile.
This guide provides general information about reporting Etsy shops via mobile devices. For official policies and procedures, always refer to Etsy's Help Center at help.etsy.com. Etsy's policies and app interface may change—check for current guidelines before filing reports.
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